Shipping | Returns | Refunds
Shipping Policy
At Crystals & Gems RRILD we are passionate about providing you with the best experience shopping for natural, shaped, and polished crystals and stones, large showpieces, jewelry, and other unique items.
We offer shipping to all regions across the United States and, upon request, internationally. All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
General shipping information
Shipping of smaller items is calculated based on weight. Shipping of large and/or heavy items will be based on weight, packing requirements, region, and in-transit considerations. We will work with our customers to arrange for any special deliveries or installation of showpieces. An itemized list of fees will be provided. Please contact us for any specific details.
International shipping
We can ship internationally upon request. For small, individual items a flat fee of $22 per shipment will be charged. The shipment of large and/or heavy items will be based on size, weight, region, and other shipping requirements. Customers purchasing these items are responsible for any duties, fees, or taxes imposed by their country of origin.
Contact Us
Please, contact us with any additional questions or concerns:
Monday-Friday • 10:00 AM-6:00 PM PST
support@CrystalsAndGemsRRILD.shop
725-529-6774.
Returns & Refunds Policy
We are confident about the quality of the items we sell. However, if you are not completely satisfied, we accept exchanges and returns received within 21 days of delivery. For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) and we will exchange it or offer a refund based upon the original payment method. Exchanges and returns for store credit are free except for shipping and handling costs. The item can be returned at your cost with the carrier of your choice.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that your returned item will be received.
Kindly note that:
(i) Products can be returned only within the continental U.S.;
(ii) Shipping and handling charges are non-refundable – this fee will be deducted from your refund;
(iii) The following products are not eligible for return: Large showpiece items, any such items that required special packaging, any items that were delivered and/or installed by us.
For a Full Refund
Once your return has been received and inspected, we will reimburse your account for the full merchandise price minus the shipping costs. A credit will automatically be applied to your credit card or original method of payment. Your card issuer policy will determine when the refund will be posted on your account.
For Store Credit
Once your return has been received, we will issue a store credit via email for the full merchandise price.
Support / Customer Service Hours
Monday-Friday • 10:00 AM-6:00 PM PST
support@CrystalsAndGemsRRILD.shop
725-529-6774
Exchanges
Love your purchase, but not the right crystal? Simply place a new order to make sure the new item is available and proceed with the return request or by sending us an email. Return the item within 21 days of receipt to our mailing address:
Crystals & Gems RRILD
3172 North Rainbow Boulevard #1403
Las Vegas, NV 89103
You will receive an email confirmation as soon as we receive your returned package.
Damaged Merchandise
All merchandise is fully inspected before it is packaged and sent to you. In the rare case that you have received a damaged item, please contact customer service at support@CrystalsAndGemsRRILD.shop or call 725-529-6774. Please indicate the reason for return and include photographs of the damaged item.